​​​​​Module : C5050 Intitulé : Communicate with diplomacy, tact and credibility

Semaine 1 :

Understanding how perception and image can impact others' perception of you and your performance. Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Semaine 2 :

Communication Style Differences

Semaine 3 :

Knowing how style impacts the image others have of you How your style affects your communication effectiveness

Semaine 4 :

Adapting your style to gender, generation and position Recognizing how stress impacts how you use your style traits

Semaine 5 :

Identifying and removing the roadblocks to effective communication Knowing how to positively impact the visual, verbal and vocal components of communication

Semaine 6 :

Implementing strategies for powerful communication and practicing them Understanding nonverbal communication as a critical part of the communication process

Semaine 7 :

Applying good listening skills in order to communicate with diplomacy, tact and credibility Identifying the barriers and obstacles to effective listening

Semaine 8 :

Using good listening skills to build and improve your image Knowing how ineffective listening can cost you and your organization

Semaine 9 :

Defining the five actions that make for credible communication Applying diplomacy, tact and credibility skills to create more effective communication

Semaine 10 :

Identifying how hot topics make people lose their diplomacy and tact and credibility Being aware of your hot topics and preparing before you face these situations

Méthodes pédagogiques et didactiques utilisées :	Jeux de rôle
Proportion théorie / pratique :	Théorie : 50 % / Pratique : 50 %
Support de cours :	Diaporama / slideshow Support photocopié Electronic course material, Exercices on USB Stick, Other
Méthode de contrôle des connaissances :	Épreuve orale