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C1301 GB Online Essentials: MS-Outlook and the Web Luxembourg Th

C1301 - Online Essentials: MS-Outlook and the Web

Public cible

Anyone wishing to go online efficiently, for daily emailing and web browsing.

Objectifs

    • Connect to a local network, to the Internet and to the Intranet.
    • Understand web browsing and online security concepts.
    • Use the web browser and manage browser settings, bookmarks and web outputs.
    • Search effectively for online information and critically evaluate web content.
    • Understand key copyright and data protection issues.
    • Understand concepts of online communities, communications and email.
    • Send, receive e-mails and manage email settings.
    • Organize and search emails.
    • Use calendars.
    Prérequis

    It is recommended to complete module « Office tools fundamentals » (C1300) prior to enroling for this module or proof of equivalent certified knowledge.

    Notes

    Participants are allowed to pass the ECDL certification « Online essentials » without any additional charge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1301 GB 18:00 - 21:00 20 sept. 2018 Luxembourg 160 € Th aut. 2018
    C1311 GB MS-Word advanced Luxembourg Th

    C1311 - MS-Word advanced

    Public cible

    Anyone wishing to acquire advanced skills in word processor.

    Objectifs
    • Work with models and styles.
    • Accelerate daily tasks through quick parts and personalized templates.
    • Divide large documents in sections.
    • Navigate the structure of a document by using hierarchical outlines.
    • Create and number all type of references.
    • Explore advanced table features.
    Prérequis

    Successful completion of the module «MS-Word essentials» (C1310) or proof of equivalent knowledge.

    Notes

    Participants are allowed to pass the ECDL « Advanced Word processing » without any additional charge.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1311 GB 18:00 - 21:00 20 sept. 2018 Luxembourg 170 € Th aut. 2018
    C1321 GB MS-Excel advanced Luxembourg Tu

    C1321 - MS-Excel advanced

    Public cible

    Anyone wishing to acquire advanced skills in spreadsheet utilization.

    Objectifs
    • Manipulate the spreadsheet in an effective way.
    • Manage the various types of links.
    • Learn formula auditing and error checking.
    • Work with nested function implementations and array definitions.
    • Use and integrate lookup functions.
    • Know the database management features of a spreadsheet.
    • Use analysis and summarization tools.
    • Manage scenarios.
    Prérequis

    Successful completion of the module « MS-Excel essentials » (C1320) or proof of equivalent certified knowledge.

    Notes

    Participants are allowed to pass the ECDL certification « Spreadsheet advanced » without any additional charge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1321 GB 18:00 - 21:00 18 sept. 2018 Luxembourg 170 € Tu aut. 2018
    C1500 GB CCNA - Introduction to Networks Luxembourg Mo and Sa

    C1500 - CCNA - Introduction to Networks

    Public cible

    Anyone wishing to learn about the concept, the configuration and the maintenance of computer networks.

    Objectifs
    • Understand and describe the devices and services used to support communications in data networks and the Internet.
    • Understand and describe the role of protocol layers in data networks.
    • Understand and describe the importance of addressing and naming schemes at various layers of data networks in IPv4 and IPv6 environments.
    • Design, calculate, and apply subnet masks and addresses to fulfill given requirements in IPv4 and IPv6 networks.
    • Explain fundamental Ethernet concepts such as media, services, and operations and build a simple Ethernet network using routers and switches.
    • Understand and use Cisco command-line interface (CLI) commands to perform basic router and switch configurations.
    • Understand and utilize common network utilities to verify small network operations.
    • Analyze data traffic.
    Prérequis

    None.

    Notes

    Monday evenings from 18:00 - 20:00 (Theory) and Wednesday evenings from 18:00 - 21:00 (Labs). No reduced price for unemployment possible.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1500 GB 18:00 - 21:00 17 sept. 2018 Luxembourg 400 € Detail aut. 2018
    C1502 GB CCNA - Scaling Networks Luxembourg Mo and Th

    C1502 - CCNA - Scaling Networks

    Public cible

    Anyone wishing to deepen their knowledge of the concept, the configuration and the maintenance of computer networks.

    Objectifs
    • Understand and describe enhanced switching technologies such as Rapid Spanning Tree Protocol (RSTP) and Per VLAN Spanning Tree Plus Protocol (PVST+).
    • Configure and troubleshoot Rapid Spanning Tree Protocol (RSTP).
    • Understand, describe, configure and troubleshoot EtherChannel.
    • Understand, describe, configure and troubleshoot first hop redundancy protocols (HSRP) in a switched network.
    • Understand, describe, configure and troubleshoot wireless routers and wireless clients.
    • Understand and describe routers in a complex routed IPv4 or IPv6 network using single-area OSPF, multiarea OSPF, and Enhanced Interior Gateway Routing Protocol (EIGRP).
    • Configure and troubleshoot routers in a complex routed IPv4 or IPv6 network using single-area OSPF, multiarea OSPF, and Enhanced Interior Gateway Routing Protocol (EIGRP).
    • Manage Cisco IOS® Software licensing and configuration files.
    Prérequis

    Successful completion of the module CCNA - routing and switching essentials (1501E) or proof of equivalent certified knowledge.

    Notes

    Monday evenings from 18:00 - 20:00 (Theory) and Wednesday evenings from 18:00 - 21:00 (Labs). No reduced price for unemployment possible.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1502 GB 18:00 - 21:00 17 sept. 2018 Luxembourg 400 € Detail aut. 2018
    C1503 GB CCNA - Connecting Networks

    C1503 - CCNA - Connecting Networks

    Public cible

    Candidates who wish to deepen their knowledge of the concept, the configuration and the maintenance of computer networks.

    Objectifs
    • Describe different WAN connections and technologies and their benefits.
    • Describe the operations and benefits of virtual private networks (VPNs) and tunneling.
    • Analyze, simulate and design network architectures.
    • Understand borderless networks and the characteristics of Data centers and of virtualization.
    • Understand collaboration technology and solutions.
    • Configure and troubleshoot serial and broadband connections.
    • Configure and troubleshoot IPSec tunneling operations.
    • Monitor and troubleshoot network operations using syslog, SNMP, and NetFlow.
    Prérequis

    Succesful completion of the module «  CCNA - scaling networks » (1502E) or proof of equivalent certified knowledge.

    Notes

    Monday evenings from 18:00 - 20:00 (Theory) and Wednesday evenings from 18:00 - 21:00 (Labs). No reduced price for unemployment possible.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1504 GB CCNA - Security Luxembourg We and Sa

    C1504 - CCNA - Security

    Public cible

    Anyone wishing to deepen their knowledge of computer network security.

    Objectifs
    • Implement AAA on Cisco routers using local router database and server-based ACS or Identity Service Engine (ISE).
    • Implement firewall technologies to secure network perimeter.
    • Implement IPS to mitigate attacks on networks.
    • Secure endpoints and mitigate common Layer 2 attacks.
    • Secure communications to ensure integrity, authenticity and confidentiality.
    • Implement secure Virtual Private Networks.
    • Implement an ASA firewall configuration using the CLI and an ASA firewall configuration and VPNs using ASDM.
    • Test network security and create a technical security policy.
    Prérequis

    Succesful completion of the module «  CCNA - routing and switching essentials » (1501E) or proof of equivalent certified knowledge.

    Notes

    Weekday evenings from 18:00 - 20:00 (Theory) and Saturday mornings from 9:00 - 13:00 (Labs). No reduced price for unemployment possible.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1504 GB 18:00 - 20:00 19 sept. 2018 Luxembourg 400 € Detail aut. 2018
    C1510 GB CCNP Routing and Switching: Routing Luxembourg Tu and Sa

    C1510 - CCNP Routing and Switching: Routing

    Public cible

    Anyone wishing to develop an in-depth understanding and theoretical knowledge of advanced routing and switching.

    Objectifs
    • Implement, monitor, and maintain routing services in an enterprise network.
    • Plan, configure, and verify the implementation of complex enterprise LAN and WAN routing solutions, using a range of routing protocols in IPv4 and IPv6 environments.
    • Configurate secure routing solutions to support branch offices and mobile workers.
    • Reinforce configuration skills.
    Prérequis

    Succesful completion of the module «  CCNA - connecting networks » (1503E) or proof of equivalent certified knowledge.

    Notes

    Weekday evenings from 18:00 - 20:00 (Theory) and Saturday mornings from 9:00 - 13:00 (Labs). No reduced price for unemployment possible.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1510 GB 18:00 - 20:00 17 sept. 2018 Luxembourg 600 € Detail aut. 2018
    C1601 GB Creating web pages with HTML and CSS Luxembourg Mo

    C1601 - Creating web pages with HTML and CSS

    Public cible

    All persons who want to create or edit modern, easy to use websites, but have no knowledge of HTML or cascading style sheets (CSS). To learn how to create web pages to create and the pages locally and to get the knowledge of standard html5 and the WAI standards.

    Objectifs
    • Understand  the language in which web pages are created.
    • Understanding the basic structure of web pages.
    • Building a system of web pages. Understanding and creating  link connections between them.
    • Writing a proper source code for the created websites, using only text editors.
    • Inserting  texts, images, lists. Creating menus with links to other web pages.
    • Understanding the concept of user-friendly web pages.
    • Understanding and using  the semantics of HTML.
    • Creating  web pages using cascading style sheets (CSS).

     

    Prérequis

    Successful completion of the module « Organisational, legal and technical basics of the Internet  » (C1600) or proof of equivalent knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1601 GB 18:00 - 21:00 17 sept. 2018 Luxembourg 160 € Mo aut. 2018
    C1610 GB Introduction to programming Luxembourg We

    C1610 - Introduction to programming

    Public cible

    Future programer or web developer, with no knowledge of programming, wishing to understand the common basics of modern programming languages.

    Objectifs
    • Learn the basics.
    • Familiarize with algorithms.
    • Discover programming languages.
    • Apprehend the variables.
    • Distinguish data types.
    • Determine functions and procedures.
    • Proceed to object based programming.
    • Execute debugging.
    Prérequis

    None.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1610 GB 18:00 - 21:00 19 sept. 2018 Luxembourg 170 € We aut. 2018
    C1612 GB Concepts of creating dynamic Web pages using PHP Luxembourg Tu

    C1612 - Concepts of creating dynamic Web pages using PHP

    Public cible

    Anyone wishing to learn how to create dynamic websites using the server-side scripting language PHP.

    Objectifs
    • Install and configuring a local web server as a development environment.
    • Understand the differences between client-side and server-side programming languages.
    • Get to know the different data types in PHP and learning how to use them.
    • Create and editing strings and texts with PHP.
    • Create HTML code with PHP.
    • Create, checking and handle web forms with PHP.
    • Send automatically generated emails with PHP.
    • Upload files.
    Prérequis

    Successful completion of the module « User friendly web pages with JavaScript » (C1611E) or proof of equivalent knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1612 GB 18:00 - 21:00 18 sept. 2018 Luxembourg 180 € Tu aut. 2018
    C1614 GB Interactive Web pages with HTML, CSS, JavaScript, PHP and MySQL Luxembourg Tu

    C1614 - Interactive Web pages with HTML, CSS, JavaScript, PHP and MySQL

    Public cible

    Anyone wishing to deepen their knowledge of previous courses from the Web Developer profile in order to learn how to use the knowledge of HTML, CSS, JavaScript, PHP and MySQL in order to create professional web systems.

    Objectifs
    • Understand and apply the fundamentals of object-oriented programming in PHP.
    • Use PHP Frameworks.
    • Interact Java Script PHP.
    • Use advanced techniques such as AJAX and JSON.
    • Create layouts, using jQuery, Bootstrap and ZURB Foundation.
    • Create multilingual websites - internationalization and localization.
    • Make use of advanced server configuration.
    • Test and optimize the speed and performance of Web pages.
    Prérequis

    Successful completion of the module « PHP and MySQL Web Development » (C1613) or proof of equivalent knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1614 GB 18:00 - 21:00 18 sept. 2018 Luxembourg 200 € Tu aut. 2018
    C1631 GB Android Programming Luxembourg Th

    C1631 - Android Programming

    Public cible

    Anyone wishing to write programs for mobile devices running under Android operating system on the basis of their Java programming skills.

    Objectifs
    • Acquire an overview of Android.
    • Install the needed software and running existing example applications.
    • Create and test Android projects in Eclipse. Understanding the structure of the given project.
    • Organize the screen. Different layouts.
    • Event Handling - Invoking Activities.
    • Networking under Android.
    • Multi-threading.
    • Graphics and Animations.
    Prérequis

    It is recommended to complete the module « Java crash course for programmers » (C1635E) or « Le langage Java : partie 1 » (C1040) and « Le langage Java : partie 2 » (C1041) prior to enroling or proof of equivalent certified knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1631 GB 18:00 - 21:00 20 sept. 2018 Luxembourg 180 € Th aut. 2018
    C1633 GB Joomla: create your web pages only with a mouse Luxembourg Mo

    C1633 - Joomla: create your web pages only with a mouse

    Public cible

    Anyone wishing to learn how to use Joomla, the most known Content Management System, to create or to edit modern, easy to use websites without any programing knowledge.

    Objectifs
    • The concept of CMS systems.
    • Downloading and installing Joomla; local and using a Web Hosting.
    • Creating articles.
    • Creating menus.
    • Using of standard modules and components.
    • Adding extensions. Installing plugins, modules and components.
    • Managing the Home Page.
    • Custom templates.
    Prérequis

    None. However knowledge of HTML or CSS will be an advantage.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1633 GB 18:00 - 21:00 17 sept. 2018 Luxembourg 180 € Mo aut. 2018
    C1635 GB Java crash course for programmers Luxembourg Fr

    C1635 - Java crash course for programmers

    Public cible

    Anyone wishing to learn Java using their knowledge of other programming languages. In this course the users are taught the core of Java language, which gives them a solid basis for learning more specific Java applications like Server Side programming, Android programming, Java Desktop programming.

    Objectifs
    • Java overview. Environment setup.
    • Java syntax. Data types. Exceptions Handling.
    • Classes and Objects, Interfaces.
    • Inheritance, Overriding.
    • Introduction to Swing.
    • Multithreading.
    • Files and I/O. Using JDBC.
    • Networking. Clients and Servers. NIO (New Input Output).
    Prérequis

    Participants should know the basic concepts of programming, data types, algorithms and be familiar with another programming language.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C1635 GB 18:00 - 21:00 21 sept. 2018 Luxembourg 180 € Fr aut. 2018
    C2001 GB General accounting : current operations Luxembourg Mo and We, Tu and Th

    C2001 - General accounting : current operations

    Public cible

    Anyone wishing to learn the basics of accounting.

    Objectifs
    • Master the logic of double entry bookkeeping and understand the accounting system.
    • Understand the balance sheet structure and learn to distinguish between assets and liabilities.
    • Compute the results of the company (profits and losses).
    • Use accounting tools : accounts, trial balances, journals, etc...
    • Record current operations.
    • Record invoices : purchase and sales invoices, credit notes, etc...
    • Understand the mechanism of VAT.
    • Learn to record bank statements.
    Prérequis

    None.

    Notes

    This course refers to the standardised Luxembourgish accounting chart.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C2001 GB 18:30 - 20:30 26 sept. 2018 Luxembourg 170 € Mo and We aut. 2018
    C2001 GB 18:30 - 20:30 27 sept. 2018 Luxembourg 170 € Tu and Th aut. 2018
    C2002 GB Accounting for non-accountants Luxembourg We

    C2002 - Accounting for non-accountants

    Public cible

    Anyone wishing to read and to understand annual financial statements, to become familiar with the accounting vocabulary and to learn the accounting mechanisms (e.g. lawyers, legal counsels, store and retail managers, secretaries, etc.).

    Objectifs
    • Get familiar with the accounting vocabulary and the legal and regulatory background.
    • Understand the accounting mechanisms.
    • Comprehend the logic links between the main documents: balance sheet, profit and loss accounts, accounting journals, account balance, etc.
    • Discover the accounting principles.
    • Understand the logic of amortisation, accounting provisions and booking value.
    • Acquire notions to assess balance sheets.
    • Read financial statements: balance sheet, profit and loss and notes to the accounts.
    Prérequis

    None.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C2002 GB 18:30 - 20:45 26 sept. 2018 Luxembourg 145 € We aut. 2018
    C2003 GB General accounting : year-end operations Luxembourg Tu and Th

    C2003 - General accounting : year-end operations

    Public cible

    Anyone wishing to deepen their knowledge of the accounting system.

    Objectifs
    • Have notions of accounting principles.
    • Treat off-balance sheet inventory.
    • Master inventory changes (upstream/downstream, finished products, goods, stocks).
    • Measure assets (depreciation, etc...).
    • Account for disposals of assets.
    • Account for provisions for risks and charges.
    • Understand the mechanism of accruals and prepayments.
    • Proceed with the closing of the accounts.
    Prérequis

    Successful completion of the module « General Accounting : current operations » (C2001E) or proof of equivalent knowledge.

    Notes

    This course refers to the standardised Luxembourgish accounting chart.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C2003 GB 18:30 - 20:30 27 sept. 2018 Luxembourg 170 € Tu and Th aut. 2018
    C2007 GB Analytical accountancy Luxembourg We

    C2007 - Analytical accountancy

    Public cible

    Anyone wishing to learn and apply the skills necessary in order to establish the financial health and performance of a company through examination of the financial statements and other information, and establish how said analysis can affect the decision making of the users of such information.

    Objectifs
    • Establish a comprehensive overview of the financial situation of an entity with reference to Gearing, Liquidity, and Investment performance.
    • Select and apply various decision making techniques in order to maximise efficiency of resources.
    • Understand how risk and uncertainty are incorporated into decision making techniques, and how said risks are managed.
    • Understand the key methods of investment appraisal.
    • Identify appropriate techniques of business and asset valuations.
    • Apply appropriate budgeting techniques, and establish alternative sources of business finance.
    Prérequis

    Successful completion of the module « General accounting : current operations » (C2001E) and « General accounting : year-end operations » (C2003E) or proof of equivalent certified knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C2007 GB 18:15 - 20:45 26 sept. 2018 Luxembourg 145 € We aut. 2018
    C2014 GB Advanced level of fund accounting Luxembourg Fr

    C2014 - Advanced level of fund accounting

    Public cible

    Anyone wishing to apply and to develop their technical knowledge in fund accounting.

    Objectifs
    • Review the most used financial instruments, their specificities, valuation and impact on the NAV calculation.
    • Gain a deeper knowledge of the operations on shares (corporate actions).
    • Consider the different types of classes of Funds' shares/units (distribution, capitalisation, hedge, etc.).
    • Understand the process of Funds' dividend distribution (calculation, registration and settlement).
    • Manage the liquidation of classes of shares/units and compartment of Funds.
    • Gain deep understanding of the specificities of the Fund NAV calculation subject to its portfolio, charges/fees, Fund type, etc.
    • Find out the performance fees: estimation, provision, crystallisation, equalisation, etc.
    • Find out other specificities such as «swing prices», «draw down», «Private Equity & Real Estate Funds», etc.
    Prérequis

    Successful completion of the module "Introduction to fund accounting" (C2013E) or proof of equivalent certified knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C2014 GB 18:30 - 21:00 28 sept. 2018 Luxembourg 145 € Fr aut. 2018
    C3001 GB Overview of Luxembourg company law Luxembourg Tu

    C3001 - Overview of Luxembourg company law

    Public cible

    Anyone currently working or looking for a new position within a credit institution, fiduciary or related services provider, individuals wishing to expand their practical knowledge in Luxembourg Corporate Law or anyone interested in the functioning of company law in Luxembourg.

    Objectifs
    • Identify the key features of the different corporate entities in Luxembourg. Partnerships and capital companies.
    • Learn more about some specificities of the Luxembourg Company Law such as the business permit.
    • Identify the key features of S.A. and S.à r.l. as well as their similitudes and differences.
    • Being able to prepare the relevant documentation for the setting up of a S.A. or a S.à r.l.
    • Understand the decision making process and identify the relevant documentation to be drafted.
    • Identify the different means of financing of a S.A. and a S.à r.l. and the Corporate Law implications.
    • Understand the meaning of corporate tax residency and its application to Corporate Law.
    • Implementing the most relevant means of company winding up (liquidation).
    Prérequis

    None. However it is recommended to complete the module « General accounting : current operations » (C2001E) or « Accounting for non-accountants » (C2002E) prior to enroling to this module or to have equivalent knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C3001 GB 18:30 - 20:45 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C3001 GB 18:30 - 20:45 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C3047 GB Individual income tax Luxembourg Mo, Tu

    C3047 - Individual income tax

    Public cible

    Anyone wishing to understand the basic mechanisms of individual taxation for professional or personal reasons.

    Objectifs
    • Get an overview of general basic principles governing individual taxation.
    • Learn the computation mechanism of taxable income.
    • Define the different categories of income and explain the computation of the net income in each category (commercial profit, profit from agriculture and forestry, are not covered by this course).
    • Be familiar with provisions reducing the taxable basis : special expenses, extraordinary charges and allowances.
    • Know how to compute personal income tax.
    • Understand the concept of tax residency from a national and international point of view as well as the related consequences.
    • Be aware of administrative procedures and tax claims.
    • Analyse taxpayers' situations in order to determine a potential tax compliance obligation and/or option.
    Prérequis

    None.

    Notes

    Candidates must attend at least 10 sessions in order to be allowed to sit the exam.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C3047 GB 18:30 - 20:45 17 sept. 2018 Luxembourg 200 € Mo aut. 2018
    C3047 GB 18:30 - 20:45 18 sept. 2018 Luxembourg 200 € Tu aut. 2018
    C3048 GB Value added tax Luxembourg We, Th

    C3048 - Value added tax

    Public cible

    Anyone wishing to understand the mechanisms of VAT.

    Objectifs
    • Understand the general history and mechanisms of VAT.
    • Learn the 5 major concepts of VAT : the taxable person, the taxable operation, the place of supply, exemption and the person responsible for VAT.
    • Distinguish between the supply of goods and the supply of services.
    • Understand the principal VAT exemptions and VAT rates in Luxembourg.
    • Understand concepts linked to the person responsible for VAT, including the chargeable event and taxable basis.
    • Understand the processes for VAT recovery.
    • Learn how VAT applies domestically or across borders, including on particular transactions : sale of goods, Real Estate and Financial Services.
    • Description of the administrative procedures and compliance obligations related to VAT.
    Prérequis

    None.

    Notes

    Candidates must attend at least 10 sessions in order to be allowed to sit the exam.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C3048 GB 18:30 - 20:45 19 sept. 2018 Luxembourg 200 € We aut. 2018
    C3048 GB 18:30 - 20:45 20 sept. 2018 Luxembourg 200 € Th aut. 2018
    C3049 GB Corporate income tax Luxembourg, Tu,

    C3049 - Corporate income tax

    Public cible

    Anyone wishing to learn the basic principles of direct taxes for corporations and partnerships in Luxembourg.

    Objectifs
    • Get to know the basic rules of the corporate income tax and the taxpayers subject to this tax.
    • Get to know the basic rules of the municipal business tax and the taxpayers subject to this tax.
    • Get to know the basic rules of the net wealth tax and the taxpayers subject to this tax.
    • Understand the differences between accounting results and the tax result, and more specifically the  application of the participation exemption regime.
    • Be aware of tax neutrality mechanisms in case of the restructuring of companies.
    • Learn about the tax unity regime.
    • Understand the concept of dividend distributions, hidden capital contributions and the consequences  of withholding tax.
    • Get an overview of the administrative procedure and compliance matters.
    Prérequis

    Previous knowledge of accounting and tax law is recommended.

    Notes

    Candidates must attend at least 10 sessions in order to be allowed to sit the exam.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C3049 GB 18:30 - 20:45 18 sept. 2018 Luxembourg 200 € Tu aut. 2018
    C3050 GB International taxation Luxembourg We, Th

    C3050 - International taxation

    Public cible

    Beginners of tax advisory firms and tax practitioners who aim to develop a good understanding of international taxation.

    Objectifs
    • Understand the principles of international taxation.
    • Learn about the taxation of residents and non-residents under Luxembourg domestic tax law.
    • Be aware of forms and reasons of double taxation and understand the role of tax treaties as a means to avoid double taxation.
    • Learn about the taxation of specific kinds of income : interest, dividend, capital gain and intellectual property rights.
    • Know about the applicability of tax treaties and learn to analyse taxing rights allocated under the OECD Model Convention as well as triangular tax cases in a tax treaty context.
    • Understand the methods for elimination of double taxation.
    • Be aware of tax aspects of extraordinary transactions such as mergers.
    • Get an overview of the Special provisions of the OECD Model Convention and get acquainted with international tax planning.
    Prérequis

    None. However it is recommended to complete the module "Corporate income tax" (C3049E) prior to enroling to this module or to have equivalent knowledge.

    Notes

    Candidates must attend at least 10 sessions in order to be allowed to sit the exam.

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    C3050 GB 18:30 - 20:45 19 sept. 2018 Luxembourg 200 € We aut. 2018
    C3050 GB 18:30 - 20:45 20 sept. 2018 Luxembourg 200 € Th aut. 2018
    C4005 GB Introduction to marketing Luxembourg Mo

    C4005 - Introduction to marketing

    Public cible

    Anyone wishing to better understand marketing and to learn to leverage the available tools.

    Objectifs
    • Define the marketing operations within one's company.
    • Understand the operational marketing vs the strategic marketing.
    • Understand the methods and tools for marketing research.
    • Define the marketing plan.
    • Understand consumers' behaviour.
    • Understand and manage the marketing mix (4 Ps).
    Prérequis

    None.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C4005 GB 18:30 - 20:45 24 sept. 2018 Luxembourg 145 € Mo aut. 2018
    C4020 GB How to establish and deliver a commercial business plan Luxembourg Tu

    C4020 - How to establish and deliver a commercial business plan

    Public cible

    Everyone who wants to get an understanding of how a business strategy is build, and how to establish, deliver and implement a commercial business plan in practice.

    Objectifs
    • Identify the strategic objectives within a commercial environment, and conduct external and internal analysis.
    • Define business objectives, and establish and implement a commercial business plan.
    • Implement a commercial budgeting process, and learn how to measure results.
    • Establish, implement and measure a yearly commercial action plan, including marketing, sales, communication and finance.
    • Improve your personal analytical and entrepreneurial skills.
    • Develop personal commercial leadership skills in a competitive environment.
    Prérequis

    None.

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C4020 GB 18:00 - 21:00 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C4023 GB Generating traffic for your website Luxembourg Tu

    C4023 - Generating traffic for your website

    Public cible

    Entry level digital communication professionals, Webmasters and anyone wishing to learn about Search Engine Optimization (SEO) or generate more traffic for their web site.

    Objectifs
    • Understand the basic rules of SEO.
    • Master the main SEO criteria.
    • Assess the SEO performance of a page or site.
    • Use basic SEO tools.
    • Understand how paid search programs are working.
    • Improve the visibility or traffic of a page or site.
    Prérequis

    None. However it is recommended to complete the module « The basics of digital communication » (C4026E) prior to enroling to this module or to have equivalent knowledge.

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C4023 GB 18:15 - 20:30 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C4025 GB Communication on social networks Luxembourg Tu

    C4025 - Communication on social networks

    Public cible

    Anyone wishing to develop its communication skills on social networks. Communication officers, entrepreneurs or independent.

    Objectifs
    • Master the basics of digital communication on social networks.
    • Identify the social networks on which communicate according to their needs.
    • Master the communication on Facebook.
    • Master the communication on LinkedIn.
    • Master the communication on Twitter.
    • Leverage other social networks (Instagram, YouTube).
    • Communicate an information on its website and link with social networks.
    Prérequis

    None. However it is recommended to complete the module « The basics of digital communication » (C4026E) prior to enroling to this module or to have equivalent knowledge.

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    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C4025 GB 18:15 - 20:30 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C5029 GB Transition to management Luxembourg We

    C5029 - Transition to management

    Public cible

    Anyone wishing to make the transition to a management position, looking to prepare for team management or wanting to improve the skills in this area.

    Objectifs
    • Define and identify the various forms of management.
    • Define the role to be assumed by the manager of today according to the organization of the company.
    • Become aware of the manager's power zone.
    • Identify and implement management specific functions and tasks: to set objectives, to organize the work, to delegate, etc.
    • Use the tools and basic managerial techniques.
    • Influence team dynamics.
    • Build and manage a team on a daily basis.
    Prérequis

    None.

    Notes

    It is not possible to register for the exam path to validate this module.

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C5029 GB 18:15 - 20:30 26 sept. 2018 Luxembourg 145 € We aut. 2018
    C5050 GB Communicate with diplomacy, tact and credibility Luxembourg Tu

    C5050 - Communicate with diplomacy, tact and credibility

    Public cible

    Business professionals wishing to act and to communicate in a positive and professional manner in every situation.

    Objectifs
    • Choose and use the most appropriate words and emotional tone for every business interaction.
    • Gain insight into your communication style and the styles of others.
    • Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
    • Exercising conversational sensitivity, empathy, and perspective-taking.
    • Protecting identity and self-concept of others in interaction.
    • Developing accuracy in understanding nonverbal behavior.
    • Managing self-disclosure and privacy appropriately.
    Prérequis

    None

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C5050 GB 18:00 - 21:00 25 sept. 2018 Luxembourg 145 € Tu aut. 2018
    C6003 GB Economy and statistics Luxembourg Mo

    C6003 - Economy and statistics

    Public cible

    Anyone wishing to understand how to design statistical indicators, how to interpret and challenge the statistics understanding.

    Objectifs
    • Understand the mathematical and statistical notations of variables.
    • Understand how to compute and interpret statistical indicators over the time : unemployment rate, Gross Domestic product.
    • Understand the computation of significant statistical indicators : Price indice.
    • Understand the computation of central parameters : Average income, Median income.
    • Understand how to compute and interpret the dispersion around the central parameters : standard deviation, decile, percentile.
    • Understand the link between different statistical indicators : correlation between the salary and the seniority.
    • Predict the evolution of simple statistical indicators.
    • Perform statistical tests.

    Prérequis

    Successful completion of the module « MS-Excel essentials » (C1320) or proof of equivalent certified knowledge.

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C6003 GB 18:30 - 20:45 24 sept. 2018 Luxembourg 145 € Mo aut. 2018
    C6025 GB Project management essentials Luxembourg Mo

    C6025 - Project management essentials

    Public cible

    Project manager wishing to recall on basics in project management or anyone aspiring to become a project manager and wishing to acquire the basics of project management.

    Objectifs
    • Understand the theoretical bases of the project management and become familiar with key project management processes.
    • Define a project and develop the project charter: structure and activities plan with respect to their dependencies and to resources availabilities.
    • Learn the basic tools to identify and anticipate potential gaps versus planned ( PERT, GANTT, Critical Paths ).
    • Follow the life of a project on the time and cost aspects ( OTOBOS).
    • Run the main monitoring and control processes of a project.
    • Understand the standards of project management, quality  of project management.
    • Experience the opening and the closing process.
    Prérequis

    None.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C6025 GB 18:15 - 20:45 24 sept. 2018 Luxembourg 145 € Mo aut. 2018
    C6046 GB Advanced project management Luxembourg Th

    C6046 - Advanced project management

    Public cible

    Current project manager wishing to improve its knowledge, skills and competences in its projects management especially in complex project environments, or anyone willing to understand the environment and the challenges faced by the project manager.

    Objectifs
    • Appreciate the complexity of a project: stakeholder's goals, geographical dispersion, diversity management and change management challenges.
    • Identify and analyze of the main groups involved in a project.
    • Get an overview of the current main projects models, methods, tools and understand their limits in complex project environments.
    • Improve common tools and methods to manage complex projects.
    • Understand the components, the objectives of a project quality management plan.
    • Understand the components, the objectives of the risk management process and its main pitfalls.
    Prérequis

    Successful completion of the module « Project management essentials » (C6025E) or proof of equivalent certified knowledge.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C6046 GB 18:15 - 20:45 27 sept. 2018 Luxembourg 160 € Th aut. 2018
    C6048 GB All you need to know about the Grand-Duchy of Luxembourg

    C6048 - All you need to know about the Grand-Duchy of Luxembourg

    Public cible

    Anyone interested in knowing more about the many facets of the Grand-Duchy of Luxembourg in order to better understand the evolutions of the past, which have contributed to position Luxembourg as a highly dynamic, internationally oriented, multicultural and welcoming place for many immigrants, workers and cross-border employees.

    Objectifs
    • Learn to better know the environment of the Grand-Duchy of Luxembourg.
    • Understand the assets and the specificities of one out of three European capitals.
    • Understand the drivers behind a highly dynamic country.
    • Get an overview of short and medium term development prospects.
    Prérequis

    None

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C7001 GB Warehouse management

    C7001 - Warehouse management

    Public cible

    Anyone preparing to take up a position as stock manager, order pickers or wishing to enter a goods reception service or a quality insurance service.

    Objectifs

     

    • Define the concept of stock and storage.
    • Know the characteristics of a warehouse and the layout and the organization specificities: the various spaces, activities, the issues faced by each warehouse sections, etc.
    • Understand the actions carried out in warehouses areas and challenges of coordination between employees, be aware of the positive impact of a good.
    • Understand the main tools and methods used in inventory management.
    • Understand the common criteria and indicators to optimize supply planning and reduce storage costs
    • Know the products specificities and handle products with regards of their specificities and the constraints.
    • Get to know the regulatory constraints, and implement them accurately.
    • Use the English and French specific vocabulary.
    Prérequis

    Successful completion of the module « Overview on the logistics sector » (C7000E) or proof of equivalent certified knowledge.

    Voir la fiche technique
    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C7002 GB Supply chain management Luxembourg We

    C7002 - Supply chain management

    Public cible

    Anyone preparing to take up a position as charterer, logistics agent, dispatch manager, flow manager or willing to enter a purchasing service, a transport organization service.

    Objectifs
    • Understand the logistics chain concept.
    • Know the most common tools and methods used within this sector.
    • Apprehend the process approach and understand the notion of flow.
    • Understand the processes, the actions carried out at each steps and the challenges of better control of the logistics circuits: product quality, customer satisfaction, ecological footprint, etc.
    • Know the different modes of transport, their specificities, their limits and the opportunities offered by their combination.
    • Understand and analyze the concept of stream optimization and apply common associated methods: ERP or WMS management tools.
    • Understand and apply cost management.
    • Understand dashboards, design and select performance indicators.
    Prérequis

    Successful completion of the module « Overview on the logistics sector » (C7000E) or proof of equivalent certified knowledge.

    Réf. Horaire Début Lieu Prix Jour Semestre S'inscrire
    C7002 GB 18:30 - 20:45 26 sept. 2018 Luxembourg 160 € We aut. 2018

    Seminars :

          date
    S1192 GB Advanced Lux GAAP : mastering the fundamentals 14th and 21st November 2018

    S1192 - Advanced Lux GAAP : mastering the fundamentals

    Durée

    Public cible

    This seminar is aimed at professionals looking for a training that provides a working knowledge on accounting and F/S under Lux GAAP.

    Objectifs
    This seminar aims to give a comprehensive review of Lux GAAP, based on a detailed analysis of its local sources. The purpose is to deal more efficiently with a principles-based set of accounting rules where a detailed guidance is not easily accessible (legal commentaries being in French only) and its lacking for certain items.
    Description

    • The real meaning of "Lux GAAP".
    • The legal framework, i.e. accessing and understanding :
      • the commercial law ("Code de Commerce") ;
      • the current amended version of the applicable laws and grand-ducal regulations on the annual accounts and on the consolidated annual accounts;
      • the regulations on the Standard Chart of Accounts ("Plan comptable normalisé") and on the electronic filing of the annual accounts.
    • Comprehensive study of the classic Lux GAAP (with illustrative examples) :
      • the balance sheet and its components ;
      • the profit and loss account and its components ;
      • the (possible) other statements ;
      • presentation and disclosure of information in the financial statements.
    • The alternative use of the IFRS or of the "Lux GAAP at fair value"(legal options). 
    • The use of other GAAP in Luxembourg (legal departure).

    Réf. Jour Horaire Prix S'inscrire
    S1204 GB Advanced Lux GAAP : complex accounting treatments and financial reporting disclosures 12th December 2018

    S1204 - Advanced Lux GAAP : complex accounting treatments and financial reporting disclosures

    Durée

    Public cible

    This seminar is aimed at professionals having a basic understanding of Lux GAAP who are willing to develop their knowledge.

    Objectifs
    This seminar aims to provide workable solutions derived from the local accounting practice or from other GAAP (insofar the latter can be adapted to the Luxembourg general accounting principles). It includes exercices and illustrative materials on the accounting treatment or on disclosure.
    Description

    • Analysis of selected balance-sheet items :
      • rights in immovable property (the "droits réels immobiliers") ;
      • finance lease ; 
      • specific value adjustments on shares ;
      • optional use of fair-value of non-financial assets ;
      • optional use of fair-value of financial assets ;
      • value adjustments on debtors ;
      • provision for pension ;
      • specific issues with revenue recognition ;
      • deferred taxes.
    • Analysis of selected notes to the annual account :
      • rights and commitments ;
      • related parties' transactions.
    • Analysis of the Standard Chart of Accounts in relation with the financial statements (the "plan comptable normalisé" or PCN) :
      • background of the PCN : mandatory or not ?
      • its relationship with the accounting ;
      • its relationship with the annual accounts.

    Réf. Jour Horaire Prix S'inscrire
    S1217 GB Securities financing 18th June 2018

    S1217 - Securities financing

    Durée

    Public cible

    All people who need to understand these products (difficulty level: medium).

    Objectifs
    This seminar enables you to understand all important aspects of repos and equally, the securities borrowing and lending and the collateral management. Basic knowledge of banking transactions is required. The practical exercise will validate your skills.
    Description

    • Repurchase agreement :
      • Understand repo transactions ;
      • Identify the crisis effects ;
      • Repo's impacts on the banking industry ;
      • Differentiate the OTC and stock-exchange (Eurex) markets ;
      • Identify the contracts between parties (stock-exchange or GMRA) .
    • Collateral management :
      • Understand collateral eligibility ;
      • Be able to calculate a margin call ;
      • Understand the collateral « reuse » functionalities ;
      • Corporate actions handling on collateral ;
      • Collateral substitution ;
      • Understand repo trade lifecycle.
    • Securities borrowing and lending :
      • Understand securities borrowing and lending operations ;
      • Indentify contracts between parties (stock-exchange or GMSLA) ;
      • Identify similarities and differences between repos and securities borrowing and lending transactions ;
      • Collateral management.
    • Tripartite securities financing transactions.
    • Repo practical exercise : 
      • repo transaction simulation.

    Notes

    Plan a long training day!

    Réf. Jour Horaire Prix S'inscrire
    S2218 GB The emotional intelligence at work 16th and 17th October 2018

    S2218 - The emotional intelligence at work

    Durée

    Public cible

    This seminar is aimed at people who would like to increase their awareness of the emotional intelligence and develop its competences.

    Objectifs
    This seminar aims to help you to recognize the basic elements of emotional intelligence and develop your emotional intelligence at the workplace. This course will enable you to identify the skills and behaviors associated with emotional competences. You will deepen your self-awareness and create a development plan to increase your emotional intelligence.
    Description

    • Emotional intelligence :
      • what is emotional intelligence ?
      • the evolution of emotional intelligence ;
      • why is emotional intelligence so crucial in today's society ?
    • The emotion :
      • what is the emotion ?
      • the basic emotions ;
      • the role of emotions in behaviour ;
      • how emotions are important in the workplace.
    • Understanding your own emotions.
    • Understanding the emotions of others.
    • Influencing the emotions of these around you.
    • Strategies for dealing with negative emotions.
    • Personal and social elements of emotional intelligence :
      • self-awareness ;
      • self-regulation ;
      • motivation ;
      • empathy and social skills.
    • Emotional self-assessment.
    • Relational self-assessment.
    • How to increase emotional competency through self-awareness and self-regulation ? 
    • How to increase emotional competency through social awareness and social skill ?

    Notes

    2 days course from 9 am till 5pm on 16th -17th Oct or 18th -19th Oct.

    Réf. Jour Horaire Prix S'inscrire
    S2225 GB Building and reinforcing assertiveness skills 20th and 21st November 2018

    S2225 - Building and reinforcing assertiveness skills

    Durée

    Public cible

    This seminar is aimed at anyone willing to build and reinforce assertiveness skills.

    Objectifs
    This seminar aims to enable you to understand assertive behaviour and how it differs from aggressive, arrogant and passive behaviour. This is a highly interactive, experiential and pragmatic seminar with numerous exercises, allowing practice of newly learned skills in preparation for real life scenarios.
    Description

    • Characteristics of different behaviours. 
    • Is our behaviour in certain instances automated ?
    • What is the assertive behaviour ?
      • what are the benefits of assertive behaviour ?
      • how can we recognize assertive behaviour ?
      • what are the typical characteristics of assertive behaviour ?
      • what is the difference between being assertive and being arrogant ?
    • What are the benefits of interacting with an assertive individual ?
    • What are the benefits of communicating assertively ?
    • How can you communicate assertively ?
    • The different types of aggressive communication behaviour.
    • Disadvantages of aggressive behaviour.
    • How to be assertive when facing aggressive individuals.
    • Body language and tone of the voice associated with behaviours.
    • How can you be assertive at workplace ?

    Réf. Jour Horaire Prix S'inscrire
    S2235 GB Zen-like Presentations 5th and 6th December 2018

    S2235 - Zen-like Presentations

    Durée

    Public cible

    This seminar is aimed at executives who have to present an idea, topic, or themselves to a group.

    Objectifs
    This seminar aims to study the art of presentation through principles found in the tradition of Zen aesthetics, mindfulness, and connectedness. This workshop will help speakers bring clarity, integrity, beauty, and intelligence to their presentations to fully engage the audience.
    Description

    • Effective use of multimedia :
      • review of the effects of multimedia ;
      • choose what works ; 
      • repeat for retention ;
      • create logic.
    • Practical Implications for better PowerPoint presentations :
      • presentations verbal and visual ;
      • human cognitive systems ;
      • use visuals to support your talk ;
      • slide design and delivery.
    • Organization and preparation tips :
      • start with the end in mind ;
      • plan on paper ;
      • tell a story ;
      • know your audience ;
      • review of in-the-moment tips for showing slides ;
      • practice and deliver.

    Réf. Jour Horaire Prix S'inscrire
    S2236 GB The valuable office assistant 24th and 25th October 2018

    S2236 - The valuable office assistant

    Durée

    Public cible

    This seminar is aimed at assistants, executive assistants, receptionists and secretaries.

    Objectifs
    This seminar aims to guide assistants to a greater level of job satisfaction. This workshop will build a partnership mentality between the assistant and the person being assisted making the shift to a proactive versus traditional assistant paradigm. Manage changing roles and responsibilities whether working with bosses, peers, team members or customers.
    Description

    • Effective communication :
      • clearly and confidently communicate and negotiate to manage conflicts and achieve results ; 
      • apply emotional intelligence and effective listening practices to your job ;
      • use strategic diplomacy to handle office politics, difficult people and demanding situations.
    • Productivity : 
      • applying skills and strategies to manage personal and professional change dynamics ;
      • bringing about change even when faced with resistance ;
      • applying a systematic approach to plan and engage others in the change process.
    • Accountability :
      • managing roles, responsibilities, and authority to meet goals Identifying and supporting differing work style preferences using new skills and best practices ;
      • applying a spectrum of priority setting and time management strategies to proactively accomplish skills.
    • Barriers are opportunities :
      • applying assertive communication using verbal and nonverbal behaviors ;
      • exhibiting confidence and influence using tested presentation models ;
      • analyzing conflict, office politics, and interactions with difficult people ;
      • defining the sources of conflict in the workplace ;
      • negotiating to empower yourself and others to achieve goals.

    Notes

    We will learn to recognize critical thinking to support achievement of team-based goals to meet dynamic work expectations by expanding your proactive capabilities.

    Réf. Jour Horaire Prix S'inscrire
    S2238 GB The effective executive speaker 14th and 15th November 2018

    S2238 - The effective executive speaker

    Durée

    Public cible

    This seminar is aimed at anyone who needs to improve their presentation skills and has the determination to try.

    Objectifs
    This seminar aims to combine writing, practice and study of presentation skills in English in a group setting. Experience analyzing information and expressing your opinions through public speaking to increase your confidence. There is power and personal fulfillment in finding our voices in the public sphere.
    Description

    • Fundamentals of executive speaking skills :
      • identify the elements of a good presentation ; 
      • create an individualized speaking skills profile ;
      • set personal goals for the development of public speaking skills.
    • Preparation :
      • the importance of research and organization in preparing an effective presentation ;
      • illustrate how to plan and prepare strong beginnings and endings in your presentations and public speaking ;
      • select and design effective visuals.
    • Delivery skills :
      • the effective use of voice, action, image and language in public speaking ;
      • apply strategies for positively addressing speech anxiety ;
      • practice articulation methods.
    • Essentials for winning presentations and public speaking :
      • choose appropriate strategies for reaching reluctant, uncommitted and inactive audiences ;
      • design successful informative, persuasive, entertaining motivational and special event presentations ;
      • respond in a focused and controlled fashion to questions and answer ;
      • impromptu speech making.

    Réf. Jour Horaire Prix S'inscrire
    S2239 GB Business writing and editing skills for the multilingual professional 7th and 8th November 2018

    S2239 - Business writing and editing skills for the multilingual professional

    Durée

    Public cible

    This seminar is aimed at ambitious business professionals who want to develop writing skills and improve reading comprehension.

    Objectifs
    This seminar aims to further develop the writing, reading, and research skills of non-native speakers of English. The ability to succinctly analyze, summarize, and persuade are critical to career advancement and success. This writing workshop develops clear, effective writing skills and emphasizes writing as a process.
    Description

    • Learning objectives :            
      • assert a purpose effectively in a document ;         
      • write and organize paragraphs ;
      • apply correct English professional phrasing ;           
      • revise and edit documents rapidly.
    • Clarity :
      • define and apply the qualities of an effective paragraph ;
      • recognize and use structural elements to aid readers' comprehension ;           
      • analyze and improve your writing at the paragraph level.
    • Business speak :
      • expand knowledge of american expressions and idioms ;         
      • improve fluency and pronunciation in business situations ;
      • master attention-grabbing and purpose solidifying introductions and conclusions.
    • Practice :
      • review available tools online ;
      • write in class for immediate feedback ;
      • edit an on-screen live document (participant's choice).

    Réf. Jour Horaire Prix S'inscrire
    S2240 GB Managing the front desk 19th and 20th September 2018

    S2240 - Managing the front desk

    Durée

    Public cible

    This seminar is aimed at anyone in a customer facing role, customer service, client service, reception, front desk or security.

    Objectifs
    This seminar aims to provide attendees with the necessary tools and practice space to elevate professionalism and manage the delicacies of the front desk. Being on the front lines requires quick, yet graceful adaptation and an ability to manage varying client expectations and behaviors.
    Description

    • Personal presentation :
      • attitude ;
      • the plus element ;
      • your company's mission statement.
    • Customer service :
      • active listening ;
      • common courtesies ;
      • follow-up.
    • Communication :
      • telephone, SMS, Email, and social media manners ;
      • taking, transferring, screening, getting approval ;
      • protecting your employer.
    • Managing difficult situations and behaviors :
      • identifying difficult people ;
      • empathizing ;
      • building rapport.
    • Methods of organization and improved productivity :
      • your workstation ;
      • your team ;
      • your personal style.
    • Priority management :
      • monthly planning ;
      • daily planning ;
      • flexibility.
    • Development of personal action plan and guideline :
      • long-term goals ;
      • skill and resume building ;
      • self-awareness and care.

    Notes

    Come learn new ways to deal with old problems through interactive learning sessions with a seasoned instructor.

    Réf. Jour Horaire Prix S'inscrire
    S2259 GB Is style conducive to success ? 23th October 2018

    S2259 - Is style conducive to success ?

    Durée

    Public cible

    Anyone who wants to advance in his career.

    Objectifs
    Take advantage of a professional image tailored to your job. Capitalise on your skills. Make your appearance a key driver of your performance. Optimise your image in your company and contribute to success. Reconcile your professional and personal image. Feel more at ease and gain credibility.
    Description

    • Image and communication :
      • what do we mean by image? Your look, attitude, behaviour, voice ;
      • identify the image you think you convey and the image actually perceived ;
      • optimise your body language and appearance.
    • Mastering image characteristics :
      • your attitude, body language, figure ;
      • the importance of the first impression.
    • Creating a professional image :
      • get to know the codes associated with your business sector ;
      • how to reconcile your personal style with your business image.

    Réf. Jour Horaire Prix S'inscrire
    S2260 GB Social skills are the key to feeling at ease and earning respect 10th October 2018

    S2260 - Social skills are the key to feeling at ease and earning respect

    Durée

    Public cible

    Anyone who wants to advance in his career.

    Objectifs
    Behave with your colleagues, employees, clients and partners so that you never make any faux pas. Master the rules of etiquette to stand out positively and be exemplary. Treat others with respect to earn their respect in return. Feel at ease in any circumstance.
    Description

    • Good manners and good practices in business, public transportation and restaurant.
    • The art of introducing yourself (business cards, handshakes, ...).
    • The importance of body language.
    • A warm approach and familiarity.

    Réf. Jour Horaire Prix S'inscrire
    S5222 GB The emotionally intelligent leader 6th and 7th November 2018

    S5222 - The emotionally intelligent leader

    Durée

    Public cible

    This seminar is aimed at people leaders who wish to increase their awareness of the emotional intelligence and develop its competences.

    Objectifs
    This seminar aims to help leaders fully appreciate the role that emotion plays in the workplace and to develop a greater awareness of their own emotional reactions. This course will help you to identify the skills and behaviors associated with emotional competences and create a development plan to increase emotional intelligence in your leadership role.
    Description

    • Emotional intelligence :
      • what is emotional intelligence ?
      • the evolution of emotional intelligence ;
      • the importance of emotional intelligence in the different management levels.
    • The emotion :
      • what is the emotion ?
      • the basic emotions ;
      • the role of emotions in behaviour ;
      • how emotions are important in the workplace ?
    • Understanding your own leader emotions.
    • Understanding the emotions of others.
    • Influencing the emotions of these around you.
    • Strategies for dealing with negative emotions.
    • Emotionally competent leader - the personal domain.
    • Personal domain self-assessment.
    • Emotionally competent leader - the relational domain. Relational domain self-assessment.
    • How leader can increase emotional competency through self-awareness and self-regulation.
    • How leader can increase emotional competency through social awareness and social skill.
    • The characteristics of the emotionally competent leader.
    • The non-EI leader in the organization and the consequences

    Réf. Jour Horaire Prix S'inscrire
    S5250 GB How to manage multicultural meetings 10th and 11th October 2018

    S5250 - How to manage multicultural meetings

    Durée

    Public cible

    This seminar is aimed at business professionals who are willing to save time and energy by anticipating cultural clashes.

    Objectifs
    This seminar aims to share the optimal platform for a productive meeting. This workshop provides tools for navigating communication issues that arise from cultural differences in the workplace environment. It also focuses on management strategies for increased productivity.
    Description

    • Managing culture-behaviors, beliefs, perceptions, and responses to others :
      • establish a common language through definitions ; 
      • understand the business imperative for diversity and inclusion in the workplace ; 
      • reflect on the multidimensional, multicultural aspects of individual identity.
    • Bridging communication differences :
      • identify communication style ;
      • recognize obstacles that may hinder communication ;
      • apply listening and empathy to bridge differences ;
      • understand and recognize microinequities ;
      • initiate a conversation with someone whose difference you may be uncomfortable with.
    • Leading a successful multicultural team :
      • identify strengths and development needs using an inclusive leadership assessment method ;
      • master the art of inclusive meetings ;
      • develop a skill for facilitating teams' ability to work effectively together ;
      • identify your ideal network to accomplish your goals and advance your career ;
      • identify leadership challenges.
    • Having difficult conversations :
      • use a model to hold difficult conversations ;
      • identify characteristics of debate, discussion, and dialogue ;
      • practice dialogue in conversations.

    Réf. Jour Horaire Prix S'inscrire
    S5263 GB Top performance, excellence and continuous improvement 7th June 2018

    S5263 - Top performance, excellence and continuous improvement

    Durée

    Public cible

    This seminar is aimed at managers who are willing to improve their business efficiency by introducing a culture of excellence.

    Objectifs
    This seminar aims to help managers to introduce a culture of excellence in their work place.This seminar is inspired by the latest research on brain power, cognitive behaviour and performance management. It draws on pilots experience in the Air Force in learning how to deliver continued excellence.
    Description

    • Making decisions under pressure  :
      • how is our brain functioning ? 
      • what consequences in our day to day life and in the work place ?
    • Learning through mistakes : 
      • ignoring the warning signs ;
      • do we really learn through our mistakes ? 
    • What is holding our learning ability ?
      •  as a group and as individuals ;
      • how can we change it ? 
    • Learning and continuous improvement :
      • how to get your team members learn ?
      • to what end ?
      • how to turn learning into action and change ?
    • A framework for continuous improvement :
      • identify the learning brakes: when, why, how ;
      • replace them with accelerators : when, how, why.
    • Conclusion and recommendations.

    Methods presented in this seminar are derived from those used by western fighter pilots. They are highly efficient and simple. They are now used with great success at all management levels. Emmanuel is an ex Mirage 2000 pilot.

    Notes

    Methods presented in this seminar are derived from those used by western fighter pilots. They are highly efficient and simple. They are now used with great success at all management levels. Emmanuel is an ex Mirage 2000 pilot.

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    S8032 GB Smart communicator : getting your point across 24th October 2018

    S8032 - Smart communicator : getting your point across

    Durée

    Public cible

    This seminar is aimed at individuals open to new experiences and keen to develop high quality communicating and interpersonal skills.

    Objectifs
    This seminar aims to enable you to notice the involuntary, non-verbal signals that people transmit as they talk. Furthermore you will reflect those signals back to deepen the quality of connection and to create irresistible unconscious responsiveness in others. Recognize incongruence or lack of understanding and adjust your message to compensate.
    Description

    • Super-active listening. 
    • Sharpening the senses for laser-like attention.
    • How body physiology and voice tone carry most of the message ? 
    • How to incorporate all of the senses in communication ? 
    • What does happen in your brain before you verbalise your communication ? 
    • Mirror Neurons the neuroscience of building rapport.  
    • How we communicate through patterns in language ? 
    • The art of asking Precision Questions for maximum clarity.
    • The importance of your state when communicating. 
    • Cultural distinctions and their importance in the multicultural environment.

    This is a highly interactive and pragmatic seminar with numerous exercises, allowing practice of newly learned skills in preparation for real life scenarios.

    Notes

    Communicating to be genuinely understood is a lot more complicated than most of us think. There is a lot more going on than just words, and there is a natural barrier of limited conscious attention. Much of the time this barrier is almost impossible to get through. This seminar is highly interactive, experiential and pragmatic with numerous exercises, allowing practice of newly learned skills in preparation for real life scenarios.

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    Disponible

    Presque complet

    Complet

    Prévu au semestre suivant