Courses in english

S1050 - Hedge Funds

Durée

2 jours

Public cible

This program is dedicated to professionals of the financial markets : traders, back/middle office, risk managers, accountants, compliance officers, etc.

Objectifs

This program aims to present the features of hedge funds activities, and more generally, of alternative invesment : rationale, underlyings and asset classes, investment styles and related risks including many real market examples and exercises.

Description

• Alternative vs traditional investment.
• Hedge funds, as an alternative investment vehicle; main features.
• The theoritical background; alpha vs beta source of profit.
• Hedge funds assets allocations.
• Hedge funds use of financial instruments & derivatives.
• Hedge funds styles.
• Hedge funds performance & risks.
• Funds of hedge funds.

S1069 - Investment funds in Luxembourg

Durée

2 jours

Public cible

This seminar is for people who want to understand investment funds and their importance for Luxembourg.

Objectifs

This seminar aims to provide the basis for understanding the mechanisms of operation investment funds, as well as the importance of this industry for the Luxembourg financial center. It also gives elements of understanding on management and distribution of investment funds.

Description

• Investment funds :
  • funds characteristics ;
  • different types of funds ;
  • interest of investment funds.
• Investment funds administration :
  • fund accounting ;
  • net asset value computation ;
  • register of shareholders.
• Fund management :
  • portfolio management ;
  • respect of the objectives ;
  • performance and risk.
• Investment funds distribution :
  • distributors ;
  • prospectus ;
  • KIID.
• The place of Luxembourg :
  • importance of investment funds ;
  • evolution of the Place ;
  • perspectives.

S1183 - Sage BOB 50 - Introduction course

Durée

Public cible

Users or potential users of Sage Bob 50.

Objectifs

This seminar aims to acquire the general logic of the computerized accounting software SAGE BOB 50, to master the main functions thanks to theoretical exercices and the study of practical cases on computer in order to know the tips to optimize the encoding of accounting documents.

Description

Approach to Excel.

Know the tricks to optimize the encoding speed of accounting documents.

Programme.

General Accounting.

Logic Base.

Facilities and booking.

Operations start / end of year.

Management of currency.

VAT declaration, annual listing.

Intrastat.

Matching.

Balance Sheet.

Income statements.

Client reminder payment.

Case Study.

S1192 - Advanced Lux GAAP : mastering the fundamentals

Durée

Public cible

This seminar is aimed at professionals looking for a training that provides a working knowledge on accounting and F/S under Lux GAAP.

Objectifs

This seminar aims to give a comprehensive review of Lux GAAP, based on a detailed analysis of its local sources. The purpose is to deal more efficiently with a principles-based set of accounting rules where a detailed guidance is not easily accessible (legal commentaries being in French only) and its lacking for certain items.

Description

• The real meaning of "Lux GAAP".
• The legal framework, i.e. accessing and understanding :
  • the commercial law ("Code de Commerce") ;
  • the current amended version of the applicable laws and grand-ducal regulations on the annual accounts and on the consolidated annual accounts;
  • the regulations on the Standard Chart of Accounts ("Plan comptable normalisé") and on the electronic filing of the annual accounts.
• Comprehensive study of the classic Lux GAAP (with illustrative examples) :
  • the balance sheet and its components ;
  • the profit and loss account and its components ;
  • the (possible) other statements ;
  • presentation and disclosure of information in the financial statements.
• The alternative use of the IFRS or of the "Lux GAAP at fair value"(legal options). 
• The use of other GAAP in Luxembourg (legal departure).

S1204 - Advanced Lux GAAP : complex accounting treatments and financial reporting disclosures

Durée

Public cible

This seminar is aimed at professionals having an understanding of Lux GAAP (see training S1192) and willing to develop their knowledge.

Objectifs

This seminar aims to provide workable solutions derived from the local accounting practice (including the "plan comptable normalisé" or PCN) or from other GAAP (insofar the latter can be adapted to the Luxembourg GAAP). It includes exercices or illustrative materials on the accounting treatment and on the annual accounts' disclosure.

Description

• Analysis of selected balance-sheet items :
  • rights in immovable property (the "droits réels immobiliers") ;
  • finance lease ;
  • specific value adjustments on shares ;
  • optional use of fair-value of non-financial assets ;
  • optional use of fair-value of financial assets ;
  • provision for pension ;
  • specific issues with revenue recognition ;
  • foreign currency translation versus transactions ;
  • deferred taxes.
• Analysis of selected notes to the annual accounts :
  • rights and commitments ;
  • related parties' transactions.

S1212 - AML in the financial sector

Durée

Public cible

This seminar is aimed at all professionals working in the financial sector in Luxembourg.

Objectifs

This seminar aims to enhance and reinforce participants' understanding and interpretation of anti-money laundering and counter terrorism financing obligations, ensuring an in-depth appreciation of the legal and regulatory requirements as well as their real-world application.

Description

• Refresher on the principles of AML/CTF :
  • important definitions ;
• different types of predicate offences ;
• mechanisms.
• Regulatory framework :
  • International - European - Luxembourgish ;
• 4th AML directive ;
• tax fraud.
• Professional obligations :
  • KYC-CDD ;
• ongoing monitoring ;
• document retention/internal organisation ;
• cooperation with authorities.
• Sanctions.
• New developments :
  • adoption of 4th directive in Luxembourg ;
• beneficial owners' registers ;
• PEPs.

S1215 - Essentials of financial derivative instruments

Durée

Public cible

This program is dedicated to professionals of the financial markets : traders, back/middle office, risk managers, accountants, compliance officers, etc.

Objectifs

This program aims to present the features, risks and uses of financial derivatives for non practitioners, in a clear, practical way with numerous real market examples.

Description

• General about derivatives instruments and markets :
  • OTC market vs exchanges ; 
• Introducing forward products : 
• • futures and forwards on stock indexes ;
  • IRS swaps ;
  • options on stocks and stock indexes ;
  • bonds & interest rates ;
  • currencies ;
• Commodities :
• • principle & main uses (hedging , speculative trading).
• Credit derivatives :
• • the default risk concept and measure ;
  • contractual aspects (ISDA).
• Products :
• • CDS, TRS.

S1217 - Securities financing

Durée

Public cible

All people who need to understand these products (difficulty level: medium).

Objectifs

This seminar enables you to understand all important aspects of repos and equally, the securities borrowing and lending and the collateral management. Basic knowledge of banking transactions is required. The practical exercise will validate your skills.

Description

• Repurchase agreement :
  • Understand repo transactions ;
  • Identify the crisis effects ;
  • Repo's impacts on the banking industry ;
  • Differentiate the OTC and stock-exchange (Eurex) markets ;
  • Identify the contracts between parties (stock-exchange or GMRA) .
• Collateral management :
  • Understand collateral eligibility ;
  • Be able to calculate a margin call ;
  • Understand the collateral « reuse Â» functionalities ;
  • Corporate actions handling on collateral ;
  • Collateral substitution ;
  • Understand repo trade lifecycle.
• Securities borrowing and lending :
  • Understand securities borrowing and lending operations ;
  • Identify contracts between parties (stock-exchange or GMSLA) ;
  • Identify similarities and differences between repos, securities borrowing and lending transactions ;
  • Collateral management.
• Tripartite securities financing transactions.
• Repo practical exercise : 
  • repo transaction simulation.

Notes

Plan a long training day!

S1222 - Risk management : a structured overview

Durée

Public cible

Financial sector professionals and everyone interested in risk management.

Objectifs

The seminar aims to provide a structured overview of the main categories of risk facing a bank, an investment fund or any other entity engaging in financial sector activities, by building on theory through actual model prototypes and case studies.

Description

• Risk taxonomy and governance :
  • identifying main categories of risk ;
  • three lines of defense (3LoD) model.
• Credit risk :
  • introduction to credit risk modelling ;
  • counterparty credit risk ;
  • concentration risk.
• Market risk :
  • value at risk ;
  • expected shortfall.
• Interest rate risk :
  • earnings vs. economic value perspective ;
  • repricing Gaps ;
  • duration of equity.
• Liquidity risk :
  • asset liquidity vs. funding liquidity ;
  • liquidity coverage ratio ;
  • net stable funding ratio ;
  • intraday liquidity risk.
• FX risk :
  • transaction risk ;
  • translation risk ;
  • economic risk.
• Operational risk :
  • event types overview ;
  • governance aspects ;
  • impact of new technologies.
• Stress testing :
  • stress test taxonomy ;
  • reverse stress testing.

S1223 - Pricing, valuation of derivative products

Durée

Public cible

This program is dedicated to professionals of the financial markets : traders, back/middle office and risk managers.

Objectifs

This program aims evidencing in a clear way, without focusing on pure mathematical developments, the fundamentals of derivatives prices, hypotheses and limits of usual methodologies, with real market examples.

Description

• Fundamental principles and tools for valuing derivative products :
• • the major role of the yield curve and corresponding forward prices.
• Pricing/valuation of unconditional derivatives (forwards , futures , swaps) :
  • on stocks and stock indexes ;
  • bonds & interest rates ;
  • currencies ;
  • commodities.
• Pricing/valuation of conditional derivatives (options) :
  • in a contingent environment ("random walk" , volatility) ;
  • on stocks and stock indexes ;
  • bonds & interest rates ;
  • currencies.
• Pricing/valuation of credit derivatives.

S1226 - Advanced risk management (case studies)

Durée

Public cible

This seminar aims at all those working in areas such as trading, risk management, accounting, audit, etc.

Objectifs

This seminar aims illustrating notable, real, risk management cases that have taken place over the last years. The study and analysis of each case will provide the participants with a concrete understanding of the do and don't do lessons in the several fields of market risk, credit risk, liquidity risk, etc.

Description

• Barings Bank :
• lessons in rogue trading and organization of the risk management function.
• Orange County :
• a notable case of market risk management failure in a public financial entity.
• Long Term Capital Management :
• the various risks (market, credit, liquidity, model) inherent in the activity of a sophisticated hedge fund. 
• Northern Rock :
• the credit and liquidity risks implied in an innovative lending business model.
• Bear Stearns : 
• a severe misjudgment of liquidity risk.
• Herstatt and KfW :
• history repeating in settlement risk.

Notes

Participants are asked to bring a calculator.

S1227 - Repo and collateral management

Durée

Public cible

This seminar aims at all those working in professional areas such as trading, risk management, accounting, audit, etc.

Objectifs

This seminar aims providing you with a thorough understanding of repos, securities lending and collateral management. Particular attention will be given to the crucial role of collateral in the current financial markets.

Description

• Introduction to the repo instrument.
• Types of repo. 
• Uses of repos in the money markets and in the capital markets. 
• Triparty repos and CCPs.
• Collateral management.
• The margining process.
• Exercises.
• Securities lending. 
• Legal documentation: the role of the GMRA and GMSLA.
• Regulation impacting repos and securities lending.
• Overview of the markets for repos and securities lending.
• Asset encumbrance.
• Introduction to ECB operations.
• Case studies.

Notes

Participants are asked to bring a calculator in order to solve some exercises and analyse cases studies.

S1235 - Introduction to portfolio allocation

Durée

Public cible

This seminar is targeting wealth managers, conducting officers of Man.Cos, fund directors, etc.

Objectifs

This seminar aims at teaching the participants how to calculate a portfolio allocation in a simple way in practice, based on real life data. It further aims at critically analyse the efficiency of the allocation methods and present those mostly used by professionals.

Description

• Understand theoretical concepts of portfolio allocation.
• Understand the modern portfolio theory framework.
• Understand different types of allocations with respect to performance objectives.
• Calculate correlation matrixes and portfolio volatilities.
• Optimise a portfolio allocation based on different criteria.
• Understand the limitations of traditional approaches.
• Implement remedy solutions through practical exercises.

Notes

The seminar can also be of interest for IT professionals and private investors as it is conceived as a workshop on the basis of examples worked out on MS XLS worksheets.

S1236 - Introduction to alternative investments

Durée

Public cible

This seminar is targeting lawyers, compliance officers & RM, auditors, fund managers & directors in AI.

Objectifs

This seminar aims at giving the participants a global view of alternative investments and thoroughly introducing their specific investment and risk management techniques. Participants will learn to distinguish their specific use in a global portfolio allocation.

Description

• Understand definitions and concepts of alternative investments.
• Understand the concepts of hedge fund, private equity and real estate and their use in portfolio management.
• Understand the major investment methods and their characteristics :
  • hedge funds: long/short positions, arbitrage and leverage - "relative value", "event driven" and opportunistic strategies ;
  • private equity: closings, commitments & capital calls - "venture capital", "buy out" or  "development" strategies ;
  • real estate: land, residential and commercial real estate - "core", "value add" and "opportunistic" strategies.
• Understand risks specific to alternative investments and approach how to manage them. 

S1237 - Company valuation

Durée

Public cible

This seminar is targeting investors, fund directors and managers, accountants and auditors in the PE field.

Objectifs

This seminar aims at teaching the participants how to use professional company valuation methods with the help of practical examples drawn from real life. After reviewing the « best practices » of the financial industry, the participants will themselves have the opportunity to implement the taught methods on a real case.

Description

• Know the professional valuation standards.
• Understand definitions and basic concepts.
• Understand the principles of the different valuation methods.
• Be able to use the various methods on a practical example.
• Be able to interpret and compare the results.

Notes

This seminar may also be of interest for entrepreneurs and business owners who envisage to buy or sell a business, as it is conceived as a hands-on workshop.

S1241 - MiFID II - Module 1 : General principles of financial markets

Durée

Public cible

The persons concerned by this training programme are people giving investment advice and/or providing information on financial instruments, investment services or, ancillary services to clients on behalf of a professional, or for their own account, under the prudential supervision of the CSSF.

Objectifs

This training aims to acquire the knowledge and competence related to the criteria described in the CSSF circular 17/665 with regards to the ESMA Guidelines for the assessment of knowledge and competence.

At the end of this training, the participants will be able to demonstrate that they possess the necessary knowledge and competence to fulfil their obligations under Articles 24 and 25 of MiFID II.

Description

• Economy :

• • macroeconomics: theories, definitions, concepts ;
  • Economic environment and globalisation ;
  • Financial Information (s): understanding, interpretation.
• Events, indicators, impacts :
• • the main indicators (GDP, CPI, PMI...): typology, characteristics, interpretation ;
  • interdependence of economic cycles and financial markets ;
  • crises, conflicts, etc.
• Financial markets :
• • typology of financial markets ;
  • interest rates: creation, evolution, influence ;
  • equity markets: capitalization, sectors, cyclical values.
• Evolutions, psychology, analysis :
• • market efficiency: sensitivity ;
  • psychology of the markets ;
  • analysis: fundamental, technical.

 

Notes

Certificate of participation and of achievement per module, or for the complete programme where applicable. Exam included.

S1242 - MiFID II - Module 2 : Portfolio management and financial instruments

Durée

Public cible

The persons concerned by this training programme are people giving investment advice and/or providing information on financial instruments, investment services or, ancillary services to clients on behalf of a professional, or for their own account, under the prudential supervision of the CSSF.

Objectifs

This training aims to acquire the knowledge and competence related to the criteria described in the CSSF circular 17/665 with regards to the ESMA Guidelines for the assessment of knowledge and competence.

At the end of this training, the participants will be able to demonstrate that they possess the necessary knowledge and competence to fulfil their obligations under Articles 24 and 25 of MiFID II.

Description

• Financial instruments: characteristics and valuation :
• • equities: specifics, quotation, indicators ;
  • bonds: typology, rates, ratings ;
  • derivatives: typology, pricing, use ;
  • structured products: definition, examples ;
  • investment funds: typology, specificities.
• Markets and operations: introduction :
• • stock exchanges and regulated markets ;
  • marketplaces and OTC markets ;
  • operations: from customer's instruction to posting.
• Portfolio Management :
• • theory and reality(ies) ;
  • portfolio management strategies: active management, passive management, management styles, tactics, and other methods ;
  • diversification.
• Tools and Limitations of Portfolio management :
• • objectives and constraints ;
  • communicating with the customer ;
  • comparisons and their limits: performance, indices, risk.

Notes

Certificate of participation and of achievement per module, or for the complete programme where applicable. Exam included.

S1243 - MiFID II - Module 3 : Investment products

Durée

Public cible

The persons concerned by this training programme are people giving investment advice and/or providing information on financial instruments, investment services or, ancillary services to clients on behalf of a professional, or for their own account, under the prudential supervision of the CSSF.

Objectifs

This training aims to acquire the knowledge and competence related to the criteria described in the CSSF circular 17/665 with regards to the ESMA Guidelines for the assessment of knowledge and competence.

At the end of this training, the participants will be able to demonstrate that they possess the necessary knowledge and competence to fulfil their obligations under Articles 24 and 25 of MiFID II.

Description

• Investment products :
• • characteristics of the products offered ;
  • risk(s)-carrying elements ;
  • tax issues and their impacts.
• Cost structures :
• • costs, fees and taxes related to products ;
  • costs, fees and taxes related to service delivery ;
  • transparency of costs and reporting obligations.
• Documentation of investment products :
• • financial information and prospectuses ;
  • KIIDS, PRIIPS ;
  • analyzing and understanding available information.
• Investment products and clients :
• • adequacy of investment products: client knowledge vs knowledge of client ;
  • market access: structures, risks, constraints ;
  • costs: details, limits, decisions

Notes

Certificate of participation and of achievement per module, or for the complete programme where applicable. Exam included.

S1244 - MiFID II - Module 4 : Risks and performance

Durée

Public cible

The persons concerned by this training programme are people giving investment advice and/or providing information on financial instruments, investment services or, ancillary services to clients on behalf of a professional, or for their own account, under the prudential supervision of the CSSF.

Objectifs

This training aims to acquire the knowledge and competence related to the criteria described in the CSSF circular 17/665 with regards to the ESMA Guidelines for the assessment of knowledge and competence.

At the end of this training, the participants will be able to demonstrate that they possess the necessary knowledge and competence to fulfil their obligations under Articles 24 and 25 of MiFID II.

Description

• Performance :
• • elements influencing performance ;
  • performance calculation: methods, differences, comparison ;
  • performance analysis: decomposition, cross-effects.
• Communicating performance :
• • performance comparison: benchmarks, indicators ;
  • performance history(ies) and forecast(s) ;
  • performance, return, volatility.
• Measuring the risk :
• • components of the risk: definition, analysis ;
  • types of risks: mitigation methodologies ;
  • calculation of risk: methods, comparisons, limits.
• Risk and clients :
• • risk appetite and investment horizon ;
  • risk elements in investment products ;
  • risk communication, indicators.

Notes

Certificate of participation and of achievement per module, or for the complete programme where applicable. Exam included.

S1245 - MiFID II - Module 5 : Client relation, compliance, AML

Durée

Public cible

The persons concerned by this training programme are people giving investment advice and/or providing information on financial instruments, investment services or, ancillary services to clients on behalf of a professional, or for their own account, under the prudential supervision of the CSSF.

Objectifs

This training aims to acquire the knowledge and competence related to the criteria described in the CSSF circular 17/665 with regards to the ESMA Guidelines for the assessment of knowledge and competence.

At the end of this training, the participants will be able to demonstrate that they possess the necessary knowledge and competence to fulfil their obligations under Articles 24 and 25 of MiFID II.

Description

• Investment advisory activity :
• • regulatory framework ;
  • service offerings, advice / information differences ;
  • compliance with obligations.
• Knowledge of its client :
• • suitability of products and services with customer profile ;
  • relevant information: understanding and interpretation ;
  • evolution, communication, obligations.
• Anti-money laundering :
• • regulatory framework, responsibilities, sanctions ;
  • customer knowledge, obligations ;
  • money laundering operations: steps and points of attention.
• Market abuse :
• • regulatory framework, responsibilities, sanctions ;
  • scope, prevention and detection tools ;
  • privileged information, share buybacks, insider trading and other cases.

Notes

Certificate of participation and of achievement per module, or for the complete programme where applicable. Exam included.

S2218 - The emotional intelligence at work

Durée

Public cible

This seminar is aimed at people who would like to increase their awareness of the emotional intelligence and develop their competences.

Objectifs

This seminar aims to help you to recognize the basic elements of emotional intelligence and develop your emotional intelligence at the workplace. This course will enable you to identify the skills and behaviors associated with emotional competences. You will deepen your self-awareness and create a development plan to increase your emotional intelligence.

Description

• Emotional intelligence :
  • what is emotional intelligence ?
  • the evolution of emotional intelligence ;
  • why is emotional intelligence so crucial in today's society ?
• The emotion :
  • what is the emotion ?
  • the basic emotions ;
  • the role of emotions in behaviour ;
  • how emotions are important in the workplace.
• Understanding your own emotions.
• Understanding the emotions of others.
• Influencing the emotions of these around you.
• Strategies for dealing with negative emotions.
• Personal and social elements of emotional intelligence :
  • self-awareness ;
  • self-regulation ;
  • motivation ;
  • empathy and social skills.
• Emotional self-assessment.
• Relational self-assessment.
• How to increase emotional competency through self-awareness and self-regulation ? 
• How to increase emotional competency through social awareness and social skill ?

S2225 - Building and reinforcing assertiveness skills

Durée

Public cible

This seminar is aimed at anyone willing to build and reinforce assertiveness skills.

Objectifs

This seminar aims to enable you to understand assertive behaviour and how it differs from aggressive, arrogant and passive behaviour. This is a highly interactive, experiential and pragmatic seminar with numerous exercises, allowing practice of newly learned skills in preparation for real life scenarios.

Description

• Characteristics of different behaviours. 
• Is our behaviour in certain circumstances automated ?
• What is the assertive behaviour ?
  • what are the benefits of assertive behaviour ?
  • how can we recognize assertive behaviour ?
  • what are the typical characteristics of assertive behaviour ?
  • what is the difference between being assertive and being arrogant ?
• What are the benefits of interacting with an assertive individual ?
• What are the benefits of communicating assertively ?
• How can you communicate assertively ?
• The different types of aggressive communication behaviour.
• Disadvantages of aggressive behaviour.
• How to be assertive when facing aggressive individuals.
• Body language and tone of the voice associated with behaviours.
• How can you be assertive at workplace ?

S2235 - Zen-like presentations

Durée

Public cible

This seminar is aimed at executives who have to present an idea, topic, or themselves to a group.

Objectifs

This seminar aims to study the art of presentation through principles found in the tradition of Zen aesthetics, mindfulness, and connectedness. This workshop will help speakers bringing clarity, integrity, beauty and intelligence to their presentations to fully engage the audience.

Description

• Effective use of multimedia :
  • review of the effects of multimedia ;
  • choose what works ; 
  • repeat for retention ;
  • create logic.
• Practical implications for better PowerPoint presentations :
  • verbal and visual presentations ;
  • human cognitive systems ;
  • use visuals to support your talk ;
  • slide design and delivery.
• Organization and preparation tips :
  • start with the end in mind ;
  • plan on paper ;
  • tell a story ;
  • know your audience ;
  • review of in-the-moment tips for showing slides ;
  • practice and deliver.

S2236 - The valuable office assistant

Durée

Public cible

This seminar is aimed at assistants, executive assistants, receptionists and secretaries.

Objectifs

This seminar aims to guide assistants to a greater level of job satisfaction. This workshop will build a partnership mentality between the assistant and the person being assisted making the shift to a proactive versus traditional assistant paradigm. Manage changing roles and responsibilities whether working with bosses, peers, team members or customers.

Description

• Effective communication :
  • clearly and confidently communicate and negotiate to manage conflicts and achieve results ; 
  • apply emotional intelligence and effective listening practices to your job ;
  • use strategic diplomacy to handle office politics, difficult people and demanding situations.
• Productivity : 
  • applying skills and strategies to manage personal and professional change dynamics;
  • bringing about change even when faced with resistance ;
  • applying a systematic approach to plan and engage others in the change process.
• Accountability :
  • managing roles, responsibilities and authority to meet goals;
  • identifying and supporting differant work style preferences using new skills and best practices ;
  • applying a spectrum of priority setting and time management strategies to proactively accomplish skills.
• Barriers are opportunities :
  • applying assertive communication using verbal and nonverbal behaviors ;
  • exhibiting confidence and influence using tested presentation models ;
  • analyzing conflict, office politics and interactions with difficult people ;
  • defining the sources of conflict in the workplace ;
  • negotiating to empower yourself and others to achieve goals.

S2238 - The effective executive speaker

Durée

Public cible

This seminar is aimed at anyone who needs to improve their presentation skills and has the determination to try.

Objectifs

This seminar aims to combine writing, practice and study of presentation skills in English in a group setting. Experience analyzing information and expressing your opinions through public speaking to increase your confidence. There is power and personal fulfillment in finding our voices in the public sphere.

Description

• Fundamentals of executive speaking skills :
  • identify the elements of a good presentation ; 
  • create an individualized speaking skills profile ;
  • set personal goals for the development of public speaking skills.
• Preparation :
  • the importance of research and organization in preparing an effective presentation ;
  • illustrate how to plan and prepare strong beginnings and endings in your presentations and public speaking ;
  • select and design effective visuals.
• Delivery skills :
  • the effective use of voice, action, image and language in public speaking ;
  • apply strategies for positively addressing speech anxiety ;
  • practice articulation methods.
• Essentials for winning presentations and public speaking :
  • choose appropriate strategies for reaching reluctant, uncommitted and inactive audiences ;
  • design successful informative, persuasive, entertaining motivational and special event presentations ;
  • respond in a focused and controlled fashion to questions and answer ;
  • impromptu speech making.

S2239 - Business writing and editing skills for the multilingual professional

Durée

Public cible

This seminar is aimed at ambitious business professionals who want to develop writing skills and improve reading comprehension.

Objectifs

This seminar aims to further develop the writing, reading and research skills of non-native speakers of English. The ability to succinctly analyze, summarize and persuade are critical to career advancement and success. This writing workshop develops clear, effective writing skills and emphasizes writing as a process.

Description

• Learning objectives :            
  • assert a purpose effectively in a document ;         
  • write and organize paragraphs ;
  • apply correct English professional phrasing ;           
  • revise and edit documents rapidly.
• Clarity :
  • define and apply the qualities of an effective paragraph ;
  • recognize and use structural elements to aid readers' comprehension ;           
  • analyze and improve your writing at the paragraph level.
• Business speak :
  • expand knowledge of american expressions and idioms ;         
  • improve fluency and pronunciation in business situations ;
  • master attention-grabbing and purpose solidifying introductions and conclusions.
• Practice :
  • review available tools online ;
  • write in class for immediate feedback ;
  • edit an on-screen live document (participant's choice).

S2240 - Managing the front desk

Durée

Public cible

This seminar is aimed at anyone in a customer facing role, customer service, client service, reception, front desk or security.

Objectifs

This seminar aims to provide attendees with the necessary tools and practice space to elevate professionalism and manage the delicacies of the front desk. Being on the front lines requires quick, yet graceful adaptation and an ability to manage varying client expectations and behaviors.

Description

• Personal presentation :
  • attitude ;
  • the plus element ;
  • your company's mission statement.
• Customer service :
  • active listening ;
  • common courtesies ;
  • follow-up.
• Communication :
  • telephone, SMS, Email, and social media manners ;
  • taking, transferring, screening, getting approval ;
  • protecting your employer.
• Managing difficult situations and behaviors :
  • identifying difficult people ;
  • empathizing ;
  • building rapport.
• Methods of organization and improved productivity :
  • your workstation ;
  • your team ;
  • your personal style.
• Priority management :
  • monthly planning ;
  • daily planning ;
  • flexibility.
• Development of personal action plan and guideline :
  • long-term goals ;
  • skill and resume building ;
  • self-awareness and care.

S2259 - Is style conducive to success ?

Durée

Public cible

Anyone who wants to advance in his career.

Objectifs

Take advantage of a professional image tailored to your job. Capitalise on your skills. Make your appearance a key driver of your performance. Optimise your image in your company and contribute to success. Reconcile your professional and personal image. Feel more at ease and gain credibility.

Description

• Image and communication :
  • what do we mean by image? Your look, attitude, behaviour, voice ;
  • identify the image you think you convey and the image actually perceived ;
  • optimise your body language and appearance.
• Mastering image characteristics :
  • your attitude, body language, figure ;
  • the importance of the first impression.
• Creating a professional image :
  • get to know the codes associated with your business sector ;
  • how to reconcile your personal style with your business image.

S2260 - Social skills are the key to feeling at ease and earning respect

Durée

Public cible

This seminar is aimed at anyone who wants to advance in his career.

Objectifs

This seminar aims to behave with your colleagues, employees, clients and partners so that you never make any 'faux pas'. Master the rules of etiquette to stand out positively and be exemplary. Treat others with respect to earn their respect in return. Feel at ease in any circumstance.

Description

• Good manners and good practices in business, public transportation and restaurant.
• The art of introducing yourself (business cards, handshakes, ...).
• The importance of body language.
• A warm approach and familiarity.

S2277 - How to manage multicultural meetings

Durée

Public cible

This seminar is aimed at business professionals who are willing to save time and energy by anticipating cultural clashes.

Objectifs

This seminar aims to share the optimal platform for a productive meeting. This workshop provides tools for navigating communication issues that arise from cultural differences in the workplace environment. It also focuses on management strategies for increased productivity.

Description

• Managing culture-behaviors, beliefs, perceptions, and responses to others :
  • establish a common language through definitions ; 
  • understand the business imperative for diversity and inclusion in the workplace ; 
  • reflect on the multidimensional, multicultural aspects of individual identity.
• Bridging communication differences :
  • identify communication style ;
  • recognize obstacles that may hinder communication ;
  • apply listening and empathy to bridge differences ;
  • understand and recognize micro-inequities ;
  • initiate a conversation with someone whose difference you may be uncomfortable with.
• Leading a successful multicultural team :
  • identify strengths and development needs using an inclusive leadership assessment method ;
  • master the art of inclusive meetings ;
  • develop a skill for facilitating teams' ability to work effectively together ;
  • identify your ideal network to accomplish your goals and advance your career ;
  • identify leadership challenges.
• Having difficult conversations :
  • use a model to hold difficult conversations ;
  • identify characteristics of debate, discussion, and dialogue ;
  • practice dialogue in conversations.

S5222 - The emotionally intelligent leader

Durée

Public cible

This seminar is aimed at leaders who wish to increase their awareness of the emotional intelligence and develop their competences.

Objectifs

This seminar aims to help leaders to fully appreciate the role that emotions play at the workplace and to develop a greater awareness of their own emotional reactions. This course will help you to identify the skills and behaviours associated with emotional competences and to create a development plan to increase emotional intelligence in your leadership role.

Description

• Emotional intelligence :
  • what is emotional intelligence ?
  • the evolution of emotional intelligence ;
  • why is emotional intelligence so crucial in today's society ?
• The emotion :
  • what is the emotion ?
  • the basic emotions ;
  • the role of emotions in behaviour ;
  • why emotions are important.
• Understanding your own leader emotions.  
• Understanding the emotions of others.  
• Influencing the emotions of these around you.  
• Strategies for dealing with unpleasant emotions. 
• Emotionally competent leader :
  • self-awareness ;
  • self-regulation ;
  • motivation ;
  • empathy and social skills.
• How leader can increase emotional competency. 
• The characteristics of the emotionally competent leader.
• The non-EI leader in the organization and the consequences.

S5275 - Introduction to business strategy

Durée

Public cible

This seminar is suitable for middle and senior level managers responsible for developing and implementing organizational strategy, irrespective of their industry and sector. The seminar is also suitable for junior managers either aspiring to more senior level management roles and needing an introduction to the key models, theories and concepts involved, or those simply wishing to gain a better understanding of their own organization’s strategy and their role.

Objectifs

This seminar aims to provide participants an introduction into strategic management and its application in their own business contexts.

Description

What exactly do we mean by strategy?

Examination of the practice of strategic management along three broad lines:

• Strategic position:
  • internal analysis of the organization, its stakeholders and the environment in which it operates.

• Strategic choices:
• • identifying and evaluating the options available to an organization in order to achieve its strategic objectives both on a corporate and an international level.

• Strategy in action:
• • the process of evaluating different strategic options in terms of their suitability, acceptability and feasibility and taking into account their fit with organizational structure and culture.

• The issues related to leadership, strategic change and the practice of leadership.

Notes

Practice-based learning and critical engagement allowing delegates to apply their newly acquired knowledge and skills immediately in their own working environments. The course is based on the concepts and the very successful Exploring Strategy textbook and courses of by Johnson, Whittington, Scholes et. al.

S6180 - Visual analytics for business professionals - an introduction

Durée

Public cible

This seminar is aimed at helping business professionals to identify problems and more effectively communicate with colleagues and clients.

Objectifs

This seminar aims to provide business professionals with an understanding of how the interactive nature of visual analytics provides business professionals with deeper insights from their data than traditional excel charts and dashboards, so increasing their effectiveness in the boardroom or within their teams.

Description

• Introduction to data visual analytics and why it is more than visualisation :
  • what is visual analytics and why it is more effective in developing insight ;
  • data exploration cycle.
• Data preparation :
  • why it is important & best practice ;
  • increasing importance of data protection.
• Explore, visualise and develop insights :
• Visual exploration: enable the query, exploration and visualisation in a single process ;
• Visualisation methods: what to use and how to increase impact ;
• Visual expressiveness: why people need to visualise and contrast multiple dimensions (eg time, sales, profit), solve complex problems and explore best practices ;
• Collaborative visualisation: how tools that enable collaboration in analytics allow best practices and models to be shared or re-used.
• Deployment consideration :
  • key consideration in deploying data analytics tools.
• Applying visual analytics in your environment 1st steps.

S6189 - Excel: core and essential features

Durée

Public cible

This seminar aims at people who want to master the general and essential features of the Excel spreadsheet.

Objectifs

This seminar aims obtaining a global vision of the possibilities of handling the Excel spreadsheet in a professional environment. Participants will also be prepared to participate without difficulty in advanced and specialised courses about the Excel spreadsheet.

Description

• Working with sheets :
  • open, create and save workbooks ;
  • select, insert and delete cells ;
  • data types, series and custom lists ;
  • find and replace contents, copy and move cells ;
  • one level data sort ;
  • customize options ;
  • default file locations.
• Basic formulas and functions :
  • calculating with cells ;
  • use basic functions in calculations ;
  • error message significations ;
  • types of references ;
  • basic content check with the help of the logical IF-function.
• Formatting sheets:
  • the autoformat tool ;
  • number and date formats ;
  • font and alignment settings ;
  • the format painter ;
  • merge cells ;
  • borders and special effects.
• Creating charts :
  • 3 basic chart types ;
  • add, remove and handle chart elements.
• Page layout and printing :
  • basic page setup ;
  • automatic fields in headers and footers ;
  • print area selection.
• Managing workbooks :
  • insert, delete, rename, copy and move sheets ;
  • insert objects ;
  • use comments.

S6191 - Successful presentations with Powerpoint

Durée

Public cible

This seminar aims at people who want to master the essential features of Powerpoint presentation software.

Objectifs

This seminar aims obtaining a global vision of the possibilities of handling the Powerpoint presentation software in a professional environment. Participants will also be prepared to participate without difficulty in advanced and specialised courses about the Powerpoint presentation software.

Description

• Basic presentation concepts :
  • the default template ;
  • the display modes ;
  • slides layouts ;
  • manage slides ;
  • text formatting ;
  • bullets and numbering.
• Add specific items :
  • tables ;
  • charts ;
  • flow charts ;
  • illustrations and pictures ;
  • drawing methods.
• Planning the presentation :
  • factors to be taken into account ;
  • animation effects ;
  • transition effects ;
  • speaker support ;
  • page setup and print control.
• Short overview of some advanced concepts :
  • master slides ;
  • designing themes ;
  • multimedia animations.

S6195 - Word: essential features summary

Durée

Public cible

People who want to master the general and essential features of word processing.

Objectifs

This seminar aims obtaining a global vision of the possibilities of handling the word processing software in a professional environment. Participants will also be prepared to participate without difficulty in advanced and specialised courses about the word processing software.

Description

• The word processing environment :
  • open, save and close documents;
  • create documents based on templates ;
  • switch between open documents ;
  • customize and configure default options ;
  • default paths and file management.
• Text entering by kilometer :
  • the concept of paragraphs ;
  • non-printable characters, symbols and special characters ;
  • insert fields ;
  • manage Tabs ;
  • selection of parts of the text ;
  • replacement, overwrite and insertion modes;
  • automatic search and replacement ;
  • dictionary and spell checker ;
  • cancel, delete and repeat an entry.
• Formatting characters and paragraphs :
  • automatic word break ;
  • indents, line spacing and paragraph spacing ;
  • bulleted lists and numbered lists ;
  • paragraph border and grid ;
  • the formatting reproduction tool ;
  • apply existing styles.
• Inserting Objects :
  • create and format tables ;
  • insert graphic objects ;
  • dimensioning and replacing added objects.
• Finishing of documents :
  • document orientation ;
  • margins of the document ;
  • page breaks ;
  • headers and footers ;
  • page numbering ;
  • printing the document.