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      date
S2240 GB Receptionist seminar 20th and 21st September 2017

S2240 - Receptionist seminar

Public cible

Receptionists

Objectifs
This seminar will provide attendees with the necessary tools and practice space to elevate their professionalism and the ease with which they manage the delicacies of the reception desk. Being a receptionist requires quick, yet graceful adaptation and an ability to manage varying client expectations and behaviors. A receptionist’s demeanor represents the company’s demeanor, and their impact on ensuring the fully felt force of a company’s values and intended image should not be undermined. The development of the essential skills for success in this seminar, through lectures, group discussion, and practical exercises, will improve the professional rigor with which one conducts oneself, and also, support and solidify their company’s overall image.
Description

  • Personal presentation :
    • attitude ;
    • the plus element ;
    • your company's mission statement.
  • Customer service :
    • active listening ;
    • common courtesies ;
    • follow-up.
  • Communication :
    • telephone, SMS, Email, and social media manners ;
    • taking, transferring, screening, getting approval ;
    • protecting your employer.
  • Managing difficult situations and behaviors :
    • identifying difficult people ;
    • empathizing ;
    • building rapport.
  • Methods of organization and improved productivity :
    • your workstation ;
    • your team ;
    • your personal style.
  • Priority management :
    • monthly planning ;
    • daily planning ;
    • flexibility.
  • Development of personal action plan and guideline :
    • long-term goals ;
    • skill and resume building ;
    • self-awareness and care.

Réf. Jour Horaire Prix S'inscrire
S2240 GB 20th and 21st September 2017 09:00 - 17:00 440 €

Disponible

Presque complet

Complet

Prévu au semestre suivant