S2240 - Receptionist seminar
The phones are ringing and multiple lines are lit up as colleagues ask questions and questions from current callers still demand answers. How does a receptionist maintain poise and courtesy, command respect, and remain calm and focused throughout the day ?
This seminar will provide attendees with the necessary tools and practice space to elevate their professionalism and the ease with which they manage the delicacies of the reception desk. Being a receptionist requires quick, yet graceful adaptation and an ability to manage varying client expectations and behaviors. A receptionist’s demeanor represents the company’s demeanor, and their impact on ensuring the fully felt force of a company’s values and intended image should not be undermined. The development of the essential skills for success in this seminar, through lectures, group discussion, and practical exercises, will improve the professional rigor with which one conducts oneself, and also, support and solidify their company’s overall image.
- Personal presentation.
- Customer service.
- Telephone communication.
- Managing difficult situations and behaviors.
- Methods of organization and improved productivity.
- Priority management.
- Self-Awareness and care.
- Development of personal action plan and guideline.